RETURNS

   All sales are final on digital, print, and audio media, as well as on new items that have been opened, except in the case of an item being defective, damaged when received, or grossly misrepresented. (Unopened new items may be returned or exchanged, but all shipping costs or other fees will be at the buyer's expense.) Please carefully read product descriptions and study product pictures to ensure that you want to purchase what you are purchasing. When refunds are given they will be in the form of store credit. 

   Musical instruments may be returned within 30 days, minus the cost of shipping and a 10% restocking fee (buyer is responsible for paying return shipping, which must include adequate insurance). Musical instruments may only be returned or exchanged if brought back in the condition they were sold. Exchanges made for musical instruments made entirely in-person (i.e. no shipping) will wave the restocking fee if returned in the condition they were sold.

 

DIGITAL DOWNLOAD PURCHASES

   If you have difficulties in downloading or opening your file, please contact us and we will gladly assist you. By purchasing a digital download from us you agree to use it solely for your own personal use and will not violate copyright by distributing it. It is recommended that you print a copy for your personal use (and as a hard copy backup).

   Please remember to backup your computer (or other digital device) so you do not lose the files you purchased.

   If you wish to use a digital download you have purchased from us for commercial purposes, please contact us.

 

SHIPPING & PICK UP

   Some large items are pick up only. Please read the product descriptions carefully. Buyer is responsible for picking up or paying for the shipping of their purchase(s). Items not purchased and not picked up within 30 days may incur a small storage fee (we will send you a pick up reminder first if you have not picked up your purchase in a timely manner, so please ensure we have accurate contact information for you).

 

PAYMENTS

   Your payments will be processed safely and securely via PayPal. If you are picking up your item in person it is also possible to pay in cash at the time of pick up.

 

QUESTIONS & COMPLAINTS

   If you have any questions or complaints, please use the contact form and we will get back to you in a timely manner.

 

YOUR PERSONAL INFORMATION IS KEPT PRIVATE

   We will not sell or give out your personal information. We may send out occasional marketing and informational emails, however you may request to be removed from our mailing list. We will still contact you with receipts, shipping details, etc. when you make a purchase.